To assist customers via live internet chatting by enhancing their shopping experience, researching and resolving their customer service issues and increasing overall customer satisfaction.
This is a work from home position and requires a personal home computer with the following minimum requirements: a cable or DSL internet connection, 256K RAM, 60GB Hard Disk Drive, 1.7 GHz processor and anti-virus protection.
Working hours required:
Sunday 5 pm - 1 am
Monday 5 pm - 12 midnight
Tuesday 7 pm - 1 am
Friday 6 pm - 2 am
Saturday 4 pm - 12 midnight
Some weeks may include mandatory additional hours, which may include overtime hours (if applicable).
Mandatory Classroom Training Schedule:
August 10th through August 27th, Monday through Thursday, 12 noon - 6 pm.
Training will take place in our corporate office at 8920 Pershall Rd., Hazelwood, MO 63042.
Must be eighteen years of age
Must have high school diploma/GED
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
The successful candidate will have 6 months of customer service experience and previous internet experience. Excellent written and verbal communication skills are essential. Requires a strong understanding of computers and software. Candidates will also have superior customer service skills and be able to work efficiently with or without direct supervision. Problem-solving, formulation, reading, reasoning/logic, and analytical skills are also required.