Wednesday, July 15, 2009

Asurion@Home Customer Service Team Member

Explore a Super Home-Based Opportunity
Interviews Available Immediately!
Working at home can be an ideal situation—from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are.
It's time you got to know Asurion.
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers or HDTVs, Asurion provides more than 70 million consumers worldwide with best-in-class, next day device replacement. Asurion also offers protection of user content and software.
With several offices and call centers across North America and around the world, plus a rapidly expanding force of Asurion@Home Team Members, Asurion has over 10,000 employees dedicated to providing great service. In fact, we refer to our Customer Service Team Members as “superheroes” for the way they “answer the call of those in need.”
Over the past 10 years, Asurion has grown to become the largest global provider of value-added services to wireless carriers and their subscribers. If you compare Asurion's growth in that period to the fastest growing public companies, we'd be in the top 1%. This growth reflects our commitment to quality and product innovation...and our passion for delivering services that exceed our customers' expectations.
With Asurion@Home, you will be an employee (not an independent contractor), work a set week-to-week schedule, earn an hourly pay rate, receive paid training and rely upon easily accessible support whenever you need it.
What the job involves:
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.
Required qualifications:
● At least 1 year of customer service, retail or call center experience
● Excellent customer service and communication skills
● PC literacy (Windows, web navigation) and 25 WPM typing skills
Time commitment:
Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment.
Required equipment:
● PC running Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports. Processor speed, space requirements and other specifications can be found at
● High-speed, hard-wired broadband internet connection (see below for details)
● Corded phone connected directly to your hard-wired analog phone line in one of the following area codes: 713, 832, 281
● Telephone headset
Broadband Internet Access:
A high speed internet connection that must be able to consistently provide download speeds of 768 KB download and 256 KB upload. This must be a hard wired service such as DSL/Cable/Fiber; wireless service or satellite broadband services are not acceptable.
Please apply at:

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