Monday, August 3, 2009

Support Analyst

Support Analyst II

Date: 2009-07-22, 10:49AM MST
Reply to: [Errors when replying to ads?]

Wednesday, July 22, 2009

Virtacore Systems Inc. is currently seeking qualified candidates to join our technical support team as a Support Analyst II. This is a full-time position with benefits where working on-site is not a requirement. Career advancement opportunities are available to candidates based on experience and performance.

Individuals who enjoy a helpdesk job where you follow a script all day long should not pursue this position. Ideal candidates are expected to use their technical knowledge to accurately troubleshoot and resolve customer issues.

* Responsibilities include, but are not limited to the following:

• Answering customer inquiries and resolving issues through our ticketing system
• Troubleshooting and resolving software issues with Linux/Windows systems
• Troubleshooting and resolving underlying system service issues
• Documentation of repeated issues
• Properly escalating issues to other departments and management

* Qualifications:

• Must be a United States citizen (Candidates residing in the Mid-Atlantic area are preferable)
• Must possess and maintain current working knowledge of LAMP, e-mail, DNS, SSH, RDP and related system services
• Must possess strong organizational skills and a high attention to detail
• Ability to communicate effectively with internal teams and customers
• Ability to reproduce, troubleshoot, and prioritize issues on Linux/Windows based systems
• Candidates holding experience with RPM-based Linux distributions (RedHat, CentOS, Fedora, etc), cPanel, Plesk, and virtualization technologies such as Virtuozzo, Citrix XenServer, or VMWare are given special consideration

* Compensation: DOE
* Comprehensive Benefits Package Included (Medical/Dental/Life Insurance, 401k, and more)

The work environment is fast-paced sometimes requiring team members to learn on the job. Candidates are expected to have a strong underlying background before starting.

To apply for this position, please send an email with your resume and salary requirements to Please state which position you are looking to fill in your email. Failure to include requested items will result in immediate disqualification.

Selected candidates will be contacted by e-mail to schedule an interview.

  • Compensation: DOE
  • Telecommuting is ok.
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.

PostingID: 1283259944

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