Support Analyst II
Date: 2009-07-22, 10:49AM MST
Reply to: job-vtuug-1283259944@craigslist.org [Errors when replying to ads?]
Wednesday, July 22, 2009
Virtacore Systems Inc. is currently seeking qualified candidates to join our technical support team as a Support Analyst II. This is a full-time position with benefits where working on-site is not a requirement. Career advancement opportunities are available to candidates based on experience and performance.
Individuals who enjoy a helpdesk job where you follow a script all day long should not pursue this position. Ideal candidates are expected to use their technical knowledge to accurately troubleshoot and resolve customer issues.
* Responsibilities include, but are not limited to the following:
• Answering customer inquiries and resolving issues through our ticketing system
• Troubleshooting and resolving software issues with Linux/Windows systems
• Troubleshooting and resolving underlying system service issues
• Documentation of repeated issues
• Properly escalating issues to other departments and management
* Qualifications:
• Must be a United States citizen (Candidates residing in the Mid-Atlantic area are preferable)
• Must possess and maintain current working knowledge of LAMP, e-mail, DNS, SSH, RDP and related system services
• Must possess strong organizational skills and a high attention to detail
• Ability to communicate effectively with internal teams and customers
• Ability to reproduce, troubleshoot, and prioritize issues on Linux/Windows based systems
• Candidates holding experience with RPM-based Linux distributions (RedHat, CentOS, Fedora, etc), cPanel, Plesk, and virtualization technologies such as Virtuozzo, Citrix XenServer, or VMWare are given special consideration
* Compensation: DOE
* Comprehensive Benefits Package Included (Medical/Dental/Life Insurance, 401k, and more)
The work environment is fast-paced sometimes requiring team members to learn on the job. Candidates are expected to have a strong underlying background before starting.
To apply for this position, please send an email with your resume and salary requirements to jobs@virtacore.com. Please state which position you are looking to fill in your email. Failure to include requested items will result in immediate disqualification.
Selected candidates will be contacted by e-mail to schedule an interview.
PostingID: 1283259944Virtacore Systems Inc. is currently seeking qualified candidates to join our technical support team as a Support Analyst II. This is a full-time position with benefits where working on-site is not a requirement. Career advancement opportunities are available to candidates based on experience and performance.
Individuals who enjoy a helpdesk job where you follow a script all day long should not pursue this position. Ideal candidates are expected to use their technical knowledge to accurately troubleshoot and resolve customer issues.
* Responsibilities include, but are not limited to the following:
• Answering customer inquiries and resolving issues through our ticketing system
• Troubleshooting and resolving software issues with Linux/Windows systems
• Troubleshooting and resolving underlying system service issues
• Documentation of repeated issues
• Properly escalating issues to other departments and management
* Qualifications:
• Must be a United States citizen (Candidates residing in the Mid-Atlantic area are preferable)
• Must possess and maintain current working knowledge of LAMP, e-mail, DNS, SSH, RDP and related system services
• Must possess strong organizational skills and a high attention to detail
• Ability to communicate effectively with internal teams and customers
• Ability to reproduce, troubleshoot, and prioritize issues on Linux/Windows based systems
• Candidates holding experience with RPM-based Linux distributions (RedHat, CentOS, Fedora, etc), cPanel, Plesk, and virtualization technologies such as Virtuozzo, Citrix XenServer, or VMWare are given special consideration
* Compensation: DOE
* Comprehensive Benefits Package Included (Medical/Dental/Life Insurance, 401k, and more)
The work environment is fast-paced sometimes requiring team members to learn on the job. Candidates are expected to have a strong underlying background before starting.
To apply for this position, please send an email with your resume and salary requirements to jobs@virtacore.com. Please state which position you are looking to fill in your email. Failure to include requested items will result in immediate disqualification.
Selected candidates will be contacted by e-mail to schedule an interview.
- Compensation: DOE
- Telecommuting is ok.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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