Sales Agent

http://corp.support.com/node/22?c=qs...i=o59dVfw6,Job



Sales Agent

Sales | US - Multiple, United States


support.com provides Instant Technology Relief® to consumers and small businesses directly via our www.support.com portal and channel partners, which include retailers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs. We also educate and train consumers to take full advantage of their technology investment.

Responsibilities:

• Receives and handles Inbound Sales Calls
• Makes every attempt, using the prescribed sales techniques and call flow to close every sale
• Updates Customer Record Management database
• Responds to customer inquiries that go beyond typical scripted responses
• Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals
• Provides immediate feedback to customers problems/concerns using proper telephone etiquette
• Attends scheduled meetings as required by the Sales Team Supervisor
• Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance
• Participates in team briefings
• Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers
• Assumes responsibility for producing desired performance results
• Supports Sales Team Supervisor with reporting requirements

Qualifications:

• High School Diploma or GED required; Associates degree or associated certifications preferred
• 2-4 years of experience in sales or related area of responsibility in the call center industry
• 1 year working knowledge of various software product/procedures
• Excellent attendance and shift flexibility required
• Additional client specific requirements as necessary
• Knowledge of Microsoft Word, Excel (or similar Windows based software)
• Ability to accomplish multiple tasks of varying priority within allotted time frames
• Must demonstrate the ability to respond to group dynamics
• Maintain positive interactions with team members
• Must be able to work independently and in a team setting
• Ability to demonstrate and communicate Sales best practices to others effectively
• Ability to understand a variety of product services

Benefits & Compensation:

• Hourly rate of $9.00/hr plus monthly cash incentives and rewards!
• Immediate medical benefits
• Comfort and ease of working from your home office; no commute!